Grievance Background

Grievance Redressal

We take your concerns seriously and are committed to resolving them promptly. Submit your grievance and we'll keep you updated throughout the process.

Structured

All grievances are handled through a formal review mechanism in accordance with applicable regulations

Track Status

Use your reference number to monitor the status of your grievance

Confidential

Your information is handled securely and with appropriate safeguards

Submit a Grievance

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Redressal

Grievance Redressal Mechanism

This Grievance Redressal Mechanism applies to activities undertaken by Artha Bharat Investment Managers in accordance with our applicable regulations. Investors may submit grievances using the form on this page or through the contact details provided.

Grievance Process & Timelines

1
AcknowledgementWithin 3 working days of receipt. If a grievance is invalid, incorrectly submitted, or outside scope, the complainant will be informed within 5 working days with reasons.
2
Initial ResponseWithin 15 days, a response, update, or request for additional information will be communicated.
3
Final ResolutionWithin 30 days of receipt. For complex matters requiring additional time, the complainant will be informed of the delay and expected resolution date.

Escalation Procedure

If the complainant is not satisfied with the resolution:

1
The grievance may be escalated to the Appellate Officer within 21 days of the decision.
2
The appeal will be reviewed and resolved within 30 days.

Contact Persons

Grievance Redressal Officer

Madhuri GurwaniGroup Compliance Officer

Responsible for the receipt and resolution of grievances.

madhuri@arthabharat.com+91 7567312824
Complaint Redressal Appellate Officer

Ashwini SawrikarGroup Chief Operating Officer

Responsible for the review of escalated complaints.

ashwini@arthabharat.com+968 99237734